* Order to receive before the weekend will only apply to orders in the Brisbane, Melbourne and Sydney Metro areas. Express must be selected.
* EQL Raffle orders as well as hyped shoe orders are not eligible for the free standard shipping over $100. Click HERE for more information
* New Zealand shipping starts at $13.95 + $7.50 for every $100 spend. We suggest you shop on the NZ website HERE to avoid additional shipping charges.
|Jump the Queue||$30.00||
1-3 Business Days
2-4 Business Days
|AUS Standard||$9.95 or FREE over $100*||
3-7 Business Days
|New Zealand||Shipping prices are calculated at checkout to include GST *||
5-8 Business Days
|USA & UK||$30.00||
7-12 Business Days
4-8 Business Days
|All Other International||$34.95||
5-10 Business Days
Contact Us HERE
Call: 1300 CKINGS (1300 254 647)
SMS: +61 481 612 756
0508 CKINGS (0508 254 647)
Call: +1 424-372-8454
SMS: +1 888 402 5359
+61 7 3345 0511
Monday - Friday, 7am - 9pm AEST
Saturday - Sunday, 9am -5pm AEST
- Shipping time may vary according to Australia Post time frames and zones and does not include order processing time.
- CLICK HERE to see if we ship to your country.
- All orders are processed Monday to Friday (excluding public holidays) from 7am - 3:30pm AEST.
- Tracking advice will be sent to your email once your order has been dispatched.
- Orders can take up to two business days to process before being shipped; this may be longer if there is a huge promotion taking place.
- In some cases, we may need to contact you before your order can be shipped.
- To ensure there is no delay, please respond to any email/phone call from our Customer Care team
ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority.
This is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.
For NZ customers and NZ deliveries:
We will collect New Zealand GST on your purchase, however customs may still charge you import duties, levies and fees.
Please consider shopping on our local NZ website (https://www.culturekings.co.nz/). We generally offer better shipping options on deliveries into NZ.
Culture Kings will not mark your package as a "sample" or "gift" to avoid these taxes. Honesty is always the best policy!
All orders are shipped from our dispatch center via Australia Post.
Once exported from Australia, parcels are transferred to your countries most reliable shipping service. For the most detailed tracking updates, please check your tracking through your countries courier website directly.
RETURNS & EXCHANGES
Culture Kings would like you to be happy with the purchases that you make. As a consumer, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure is not a major failure.
- As of the 1st December 2023, our returns period as been extended from 30 day to 60 days.
- Face mask, underwear and earrings cannot be returned due to hygiene reasons
- Gift cards can not be returned and are not redeemable for cash.
- Please ensure all items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc. We reserve the right to deny any item that does not meet these requirements.
- Shoes must be returned in their shoeboxes. It is the responsibility of the customer to ensure the item is returned in original, resellable condition and protected in transit. If a shoebox is returned damaged or taped up, we reserve the right to reject the return.
- Once your return has been processed, you will receive a confirmation email from our team.
- Final Sale items can not be returned for a refund unless deemed faulty.
- If you claim a free gift/s with your order and return your items for a refund, the free gift/s must also be returned
Change of Mind – Not in Love
If you have purchased an item and you are not happy with the item (wrong size, wrong colour etc) You can exchange the item or obtain a store credit or a refund within 30 days of purchase provided your item meets the required terms and conditions!
*Melbourne DFO and Brisbane DFO store's will not accept Full Price item returns OR Online Returns*
*Online refunds can only be processed if the customer returns the item to our warehouse via post*
You must provide to us the:
- returned goods (Online or instore) - with tags attached;
- the payment details (refunds can only be paid to the credit card used at purchase).
*Goods that have been worn will not be accepted for change of mind. You must return all goods with original packaging.
We will not accept the following goods returned for Change of Mind:
- Face Mask;
- Gift Cards;
- Final Sale Items; and
*For change of mind you must pay the postage costs OR return instore for a store credit or exchange ONLY.
When returning goods please ensure;
- All items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc.
- Shoes and hats must be sent back inside another box to ensure the item is not squashed or damaged in transit. Please do not tape or mark the original shoe box.
- Original shipping costs are non-refundable and the cost of return postage must be paid by the customer at the time of returning (excluding those returned under the 30-DAY FREE SHOE RETURNS AND EXCHANGES policy)
Please note that exchange requests are not held. We suggest placing a new order for the new item to avoid missing out and requesting a refund for the returning item
- CLICK HERE to start your online return
- CLICK HERE for an instant refund
- You can return your items at your nearest Culture Kings store for a store credit or exchange. Our stores are unable to process refunds for online purchases
- Customers will need to provide an online order confirmation email as proof of purchase, and goods must be received back in their original, unworn and resalable condition (including tags, stickers, boxes, casing etc)
- We offer free return shipping on any full price shoe purchase over $100 within Australia!
- Shoes must only be returned for an exchange or store credit - if a refund is requested the customer is liable for the shipping costs and a postage returns slip cannot be issued. Please note, this is for Online purchases only. Request your free return label HERE
- Please ensure the shoe box is shipped back in a satchel or box. Do not tape or attach anything to the outside of the shoe box. Should the shoe box be marked/taped there may be a chance that we will not accept your return.
- Shoes must be returned within 30 days of receiving your item
- We can exchange the size or colour of any FULL PRICE item where stock is available, or issue an online credit for the returned item
Does Not Match Description | Faulty Goods
Please contact our Customer Care team via email@example.com. Please include your order number, and any photos, relevant information regarding the issue so that we can fix this as soon as possible.
Once investigated, we will be able to provide you with information on how to return the item.
If you have purchased an item for Culture Kings and it is not of acceptable quality or does not match the description. You may return the item to us and upon inspection you may request a:
- Full Refund;
- Replacement; or
- Store Credit.
and you must provide to us the:
- returned goods (post or instore)
*We will provide a free return slip for all faulty or incorrectly received items, so please make sure to reach out to us first.
- If you claim a free gift with your order and return your items for a refund, the free gift must also be returned. If you return your items for store credit or an exchange, you are more than welcome to keep your free gift
- I ordered a bundle, can I return part of it? You are only required to send back the item you would like to return if it was a part of a bundle! However, we can only offer size exchange for the same item or store credit for the amount you've paid for that item. You can lodge your order return HERE
We offer instant refunds for all online orders in AUS
Receive your instant refund in 60secs!
AUS Customers ONLY
$750 return limit for first-time customers
Return tracking must be updated to your Refundid account within 3 days of lodging your instant refund request
We have the right to decline Instant Refunds that do not comply with T&C's
CLICK HERE for an instant refund