|Standard (AUS)||$5 or FREE over $100||3~10 Business Days|
|Express (AUS)||$10||1~3 Business Days|
|New Zealand||$13.95 or FREE over $100||2~5 business days|
|USA, UK & Canada||$13.95||3~6 Business Days|
|All Other International||$34.95||1~3 Weeks|
|SAME DAY (BRISBANE ONLY)||$15.00||SAME DAY|
Culture Kings Return
PO BOX 260
ARCHERFIELD QLD 4108
Australia 1300 CKINGS (1300 254 647)
New Zealand 0508 CKINGS (0508 254 647)
International +61 7
Opening Hours Monday - Friday, 7am - 10pm AEST
- Shipping time may vary according to Australia Post time frames and zones and does not include order processing time.
- CLICK HERE to see if we ship to your country.
- All orders are processed Monday to Friday (excluding public holidays) from 7am - 3:30pm AEST.
- Tracking advice will be sent to your email once your order has been dispatched.
- Orders can take up to two business days to process before being shipped; this may be longer if there is a huge promotion taking place.
- In some cases, we may need to contact you before your order can be shipped.
- To ensure there is no delay, please respond to any email/phone call from our Customer Care team
ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority.
This is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be. For NZ customers, you can calculate your estimated Customs charges here: Duty Estimator
Culture Kings will not mark your package as a "sample" or "gift" to avoid these taxes. Honesty is always the best policy!
All orders are shipped from our dispatch center via Australia Post.
Once exported from Australia, parcels are transferred to your countries most reliable shipping service. For the most detailed tracking updates, please check your tracking through your countries courier website directly.
RETURNS & EXCHANGES
- You can return or exchange any FULL PRICED item
- Underwear, gift cards and sale items CAN NOT be returned
- All returns must be received within 30 days of the purchase date
- Please ensure all items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc. We reserve the right to deny any item that does not meet these requirements.
- You are required to pay any postage costs back to us ($9.95), however we will ship back your exchange item free of charge!
- Original shipping costs are non-refundable and the cost of return postage must be paid by the customer at the time of returning
- Once your return has been processed, you will receive a confirmation email from our team
- CLICK HERE to start your online return
- Please ensure all items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc.
- Shoes and hats must be sent back inside another box to ensure the item is not squashed or damaged in transit. Please do not tape or mark the original shoe box.
- Original shipping costs are non-refundable and the cost of return postage must be paid by the customer at the time of returning (excluding those returned under the 30-DAY FREE SHOE RETURNS AND EXCHANGES policy)
Please note that exchange requests are not held. We suggest placing a new order for the new item to avoid missing out and requesting a refund for the returning item
- You can either pay by weight at the Post Office or CLICK HERE to create your $9.95 AUD return label (Australian customers only)
- You can return your items at your nearest Culture Kings store for a store credit or exchange. Our stores are unable to process refunds for online purchases
- Customers will need to provide an online order confirmation email as proof of purchase, and goods must be received back in their original, unworn and resalable condition (including tags, stickers, boxes, casing etc)
- We offer free return shipping on any full price shoe purchase over $100 within Australia!
- Shoes must only be returned for an exchange or store credit - if a refund is requested the customer is liable for the shipping costs and a postage returns slip cannot be issued. Request your free return label via firstname.lastname@example.org
- Please ensure the shoe box is shipped back inside a parcel box & do not attach anything to the outside of the original shoe box. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not accept your return
- Shoes must be returned within 30 days of receiving your item
- We can exchange the size or colour of any FULL PRICE item where stock is available, or issue an online credit for the returned item
- In the case of faulty or incorrect items are received, please contact our Customer Care team via email@example.com . Please include your order number, and any photos, relevant information regarding the issue so that we can fix this as soon as possible
- Once investigated, we will be able to provide you with information on how to return the item
- All SALE items are final and cannot be returned, exchanged or refunded. Bundles purchased are considered as sale items
- If you claim a free gift with your order and return your items for a refund, the free gift must also be returned. If you return your items for store credit or an exchange, you are more than welcome to keep your free gift