Change of Mind – Not in Love

You can return your online purchase for an exchange, store credit, or refund within 30 days if you change your mind, provided that your item meets the required terms and conditions.

Important Information:

• Melbourne DFO and Brisbane DFO stores will not accept returns for online or flagship store purchases.
• Online refunds can only be processed if the customer returns the item by following our online return steps for return shipments.

To initiate your return, please ensure you provide:

• Returned goods (online or in-store) with all original tags attached.
• Payment details (refunds can only be issued to the original payment method used for the purchase).

*Goods that have been worn or display any foreign odors will not be accepted for change of mind.  You must return all goods with original packaging.

The following items cannot be returned for change of mind:

• Face Mask;
• Swimwear;
• Underwear;
• Gift Cards;
• Final Sale Items; 
• Earrings 

*For returns due to change of mind, you must cover the postage costs OR return instore for a store credit or exchange ONLY.

When returning goods please ensure;

• All items are securely packaged and arrive in their original, unworn condition, including tags, boxes, and casing.
• Shoes and hats must be sent back in protective packaging to prevent damage in transit. Please do not tape or mark the original shoebox.
• Original shipping costs are non-refundable, and return postage must be paid by the customer at the time of return. This excludes returns under the FREE SHOE RETURNS AND EXCHANGES and exchanges policy.
  
  Please note: Exchange requests are not held. We recommend placing a new order for the desired item to avoid missing out and requesting a refund for the item being returned.
   
• CLICK HERE to start your online return.
  OR
• CLICK HERE for an instant refund.

• You can return your items at your nearest Culture Kings store for a store credit or exchange. Our stores are unable to process refunds for online purchases
• Customers will need to provide an online order confirmation email as proof of purchase, and goods must be received back in their original, unworn and resalable condition (including tags, stickers, boxes, casing etc)

• We offer free return shipping on any full price shoe purchase over $100 within Australia!
• Shoes must only be returned for an exchange or store credit - if a refund is requested the customer is liable for the shipping costs and a postage returns slip cannot be issued. Please note, this is for Online purchases only. Request your free return label HERE
  
  Conditions:
• Please ensure the shoe box is shipped back in a satchel or box. Do not tape or attach anything to the outside of the shoe box. Should the shoe box be marked/taped there may be a chance that we will not accept your return.
• Shoes must be returned within 30 days of receiving your item
• We can exchange the size or colour of any FULL PRICE item where stock is available, or issue an online credit for the returned item

Does Not Match Description | Faulty Goods
 

For assistance, please contact our Customer Experience team at orders@culturekings.com.au. 

Once we have investigated your concern, we will provide instructions on how to return the item.
 

If you have purchased an item from Culture Kings that is not of acceptable quality or does not match the description, you may return it for inspection. Upon review, you may request one of the following options:

• Full Refund
• Replacement 
• Store Credit

• If you claim a free gift with your order and return your items for a refund, the free gift must also be returned. If you return your items for store credit or an exchange, you are more than welcome to keep your free gift
• I ordered a bundle, can I return part of it? You are only required to send back the item you would like to return if it was a part of a bundle! However, we can only offer size exchange for the same item or store credit for the amount you've paid for that item. You can lodge your order return HERE

INSTANT REFUNDS

• We offer instant refunds for all online orders in AUS

• Receive your instant refund in 60secs! 

Conditions: 

• AUS Customers ONLY

• $750 return limit for first-time customers

• Return tracking must be updated to your Refundid account within 3 days of lodging your instant refund request

• We have the right to decline Instant Refunds that do not comply with T&C's

• For all T&C's refer to the Refundid website HERE or contact Refundid on info@refundid.com

CLICK HERE for an instant refund