Shipping & Returns
TRACK MY ORDER
CULTURE KINGS ONLINE SHIPPING INFORMATION
- Orders are processed Monday - Friday* from 7am - 3:30pm AEST (Brisbane Time). Australia Post Express Orders placed before 12pm will be processed the same business day. Orders that miss this cut off will be processed the next Business Day. ie, Order after 12pm Friday, your order will be processed Monday*.
- In some cases once your order has been processed we may need to contact you before it can be shipped. To ensure there is no delay with your shipping please respond to any phone or email requests ASAP.
- You will receive tracking advice via email once your order has been dispatched
- Our EXPECTED DELIVERY TIMES chart below tells you when you can expect your order to arrive.
- If you have problems with your online order, please call us between Monday - Friday* 8:00am to 5:00pm (Brisbane time). Australia: 1800 104 346 Everywhere else: +61 7 3345 0511
- You can also email email@example.com any time and we will respond as soon as possible during office hours.
*Excluding public holidays as Australia Post do not Operate. Due to this we are not able to Dispatch orders on these days." Once your order has been placed online, please allow 1 business day for it to be processed and shipped.
- Please note all prices on this website are in 'AUD' unless stated otherwise.
- Shipping within Australia costs from $6.98* for all orders.
- Shipping to New Zealand costs $13.95 AUD for all orders.
- All other International shipping costs $34.95. Please see INTERNATIONAL ORDERS information below for info on additional costs that may apply in your country.
*Prices vary depending on size, weight and delivery address of orders. Shipping is automatically calculated in Step 3. during our online checkout process.
EXPECTED DELIVERY TIMES
|LOCATION||INSIDE EXPRESS ZONE||OUTSIDE EXPRESS ZONE|
|Australia Express Post||1 to 2 Working Days||2 to 8 Working Days|
|Australia Standard Post||4 to 6 Working Days||6 to 14 Working Days|
|New Zealand||2 to 8 Working Days*||7 to 14 Working Days*|
|International Orders||1 to 3 weeks||1 to 5 weeks|
- Australian orders can take 1-10 working days from the date of payment to be received. We have different shipping options that you can choose from when you're in the checkout so you can decide how quickly you want your goods!
- International orders including New Zealand may take 1 to 3 weeks to arrive
* please see INTERNATIONAL ORDERS information below
You can return any full priced items in their original condition within 30 days of the date you placed your order.
- All goods must arrive in their original, unworn and resalable condition including tags, stickers, boxes, casing etc.
- In the rare case this happens If you return the item without its original packaging, we cannot process your return and we will send the item back to you.
- We will NOT charge you a restocking, or processing fee to re-handle your order.
- Please note - while we take all the care possible to ensure that you receive your goods, we cannot take responsibility for any damages or loss incurred during the delivery.
- Product purchased on promotion may not be exchanged or returned. Promotional product is priced accordingly due to being last in size or at the end of their run.
30 Day Free Shoe Returns
Unsure of your exact size? Shoes Don't fit to perfection?
Not an issue, we now offer free Return Shipping to allow you to exchange sizes. Requests must be made within 30 days of purchase on footwear for orders over $100 within Australia.
Please contact our Customer service team via ORDERS@CULTUREKINGS.COM.AU with your name and order number and request your free return.
Change of style or Size
We are able to either Exchange the Size/Colour of any FULL PRICE item (where stock is available) or Issue an Online Credit for the returned item.
Circle on your invoice the item you are returning. Detail in a note on the invoice what you would like done. Ensure you have Securely packed the item and invoice and ship the package to;
Culture Kings returns
PO BOX 260
ARCHERFIELD QLD 4108
Ensure you retain the receipt for the return shipping as this will be needed in the event the package does not make it back to Culture Kings. Shoes BoxesWhen returning shoes please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not accept your return.
Faulty or Incorrect Items
In the case of faulty or incorrect items you will need to coordinate this through our Customer Service Team. To allow us to investigate the error email firstname.lastname@example.org a photo of the invoice (that would’ve arrived with your order) as well as an image of the faulty or incorrect items. Once this has been investigated you will be provided with instructions on how to return the product.
TAKE ONLINE RETURNS TO YOUR NEAREST STORE
- Product purchased during a promotion, or any other promotional product may not be exchanged or returned. Promotional product is priced accordingly due to being last in size or at the end of their run.
- You can choose to exchange items or get a store credit (to be used in any Culture Kings store).
- Customers must provide the online order tax invoice as proof of purchase.
- All goods must be in their original, unworn and resalable condition including tags, stickers, boxes, casing etc.
- If you return the item without its original packaging, our store staff cannot process your return.
- Please note: while we take all the care possible to ensure that you receive your goods, we cannot take responsibility for any damages or loss incurred during the delivery.
CULTURE KINGS REFUND POLICY
- We are more then happy to exchange or issue online credit for any full priced items. - You can return your online purchase for a refund within 30 days to Culture Kings Online only (our stores can not process refunds for online purchases).
- We will refund any items with manufacturing faults that are returned in original packaging.
- We do not refund items that have been worn or damaged through wear and tear.
- You’ll need to send us your original invoice along with the item in its original packaging and condition.
- We do not refund products if you change your mind.When requesting a credit or assessment for a refund please forward all information to: email@example.com with as many details of your order as possible. Orders simply sent back with no proof of purchase or your contact information cannot be processed.
Please note that International (including New Zealand) orders may be subject to customs inspections and import taxes unique to your country.
This is normally based on items being over a certain value set by your local authority. These taxes are out of our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be. Culture Kings will not mark your package as a “sample” or “gift“ to avoid these taxes. Honesty is always the best policy.
1 Delivery times are dependant on third party suppliers Australia Post. Factors outside of Culture Kings control such as, but not limited to weather, customs processing times and unforeseeable circumstances may cause delays on expected delivery times.